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Return Policy

This policy was published on June 5, 2020. It will take effect on June 5, 2020.

Brooklyn Blackpipe is committed to quality—both in its products and its service.

 

If there has been a mistake with your order or if it is not as described, returns and exchanges are gladly accepted, no questions asked. We will just need to get some info from you to determine the best way to refund and/or exchange your order. In all other cases, returns may be accepted, but are not guaranteed. Due to the custom nature of the products sold on Brooklyn Blackpipe, it is not always possible to accept returns. We just ask that you contact us at [email protected] within 72 hours of delivery to discuss your particular situation. We will reply with instructions within 48 hours. If there was a mistake with your order or it is significantly not as described, we will provide return shipping. In all other cases, the buyer is responsible for return shipping. 

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We’ll typically respond within 24 hours